Last updated 29/04/2024
Thank you for your purchase. We hope you are happy with your purchase.
Except as set out in this agreement, all sales are final.
No refunds are granted for downloadable products due to the non-returnable nature of digital products once they are downloaded. This includes but is not limited to:
Physical items include clothing items, posters, vinyl records and other non-downloadable items.
Physical items purchased from the Store may be returned if they are:
If none of the above conditions apply you may still request a refund or exchange, however we are not obliged to provide you with one. We want you to be happy with your purchase, so we aim to be reasonable in processing such requests.
RETURNSAll returns must be postmarked within 14 days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESSTo return an item, please email customer service at jackslyda@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase / the return form provided, and mail your return to the following address:
Ferocious Games Ltd
c/o IQANZ Ltd,
Level 12,
89 The Terrace,
Wellington 6011,
New Zealand.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. We will not cover any damage that occurs after the original delivery.
REFUNDSAfter receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from when we receive your item to process your return or exchange. Refunds may take 5-10 working days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. Refunds will only be issued using your original payment method, which includes the same card or digital platform.
To facilitate a refund you may be asked for information that is relevant to your return, or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your return.
If the inspection of your item reveals that it has been used, or intentionally damaged, no refund will be issued.
EXCEPTIONSThe following items cannot be returned or exchanged:
We have a no-return or exchange policy for the following clothing items, to protect the health and safety of customers.
For defective or damaged products, please contact us at jackslyda@gmail.com to arrange a refund, exchange or store credit.
RESTOCKING FEEReturned items will be subject to a restocking fee. The restocking fee will be deducted from the refundable amount. The restocking fee is 20% of the retail value of the item returned. No restocking fee will be charged if:
Sale items are FINAL SALE and cannot be returned.
STORE CREDITInstead of a refund you may request a store credit. In the case of a store credit your funds will be retained by us and you may use the credit to pay for items from our store. If you receive a store credit rather than a refund, that credit amount will not be subject to a restocking fee.
DELIVERY TIMEFRAMEDue to the bespoke nature of our store many items are made using print on demand. This means that the timeframe from order to delivery can be longer than usual. We will aim to get your product to you as quickly as possible. For the purposes of fulfilling our returns obligations, a product will be considered to be delivered outside of the specified timeframe if it has not arrived within 8 weeks of the date when we sent it to you. If you have not received the product within 12 weeks of ordering it you may request a refund or store credit.
QUESTIONSIf you have any questions concerning our return policy, please contact us at:
